Refund Policy

Last updated: May 2026

1. General rule

We do not offer refunds for downloaded digital products. By completing your order, you explicitly confirmed that you waive the right of withdrawal.

2. Legal basis

Under EU Directive 2011/83/EU on consumer rights, the 14-day right of withdrawal does not apply to contracts for the supply of digital content not supplied on a tangible medium, where:

(a) performance has begun with the consumer's prior express consent, and
(b) the consumer has acknowledged they thereby lose the right of withdrawal.

Both conditions are satisfied by ticking the consent checkbox at checkout.

3. Exceptions — when we do refund

We will issue a full refund in the following situations:

Product was not delivered (unavailable link, email not received) due to a technical fault on our side
A duplicate payment was processed due to a technical error
The purchased product materially differs from its description

In all these cases, email us at [email protected] within 7 days of the purchase date, including your order reference.

4. Buyers outside the EU

Our no-refund policy applies globally for downloaded digital products. This is standard practice in the digital products industry and consistent with international commercial standards.

5. Contact

For any issue with your order: [email protected]

Response time: within 48 hours on business days.